This article examines the issue of the role of conflicts in determining the criminal behavior of convicts and persons taken into custody and the conflict-related formation competence of the personnel of the penitentiary institutions and detention centers.

The purpose of the article is the “conflictological competence” skills by using training technologies and exercises which will allow to form the necessary skills of the penitentiary institutions personnel for the execution of punishments.

Conclusions. Because it is not always possible to detect conflicts in time in penitentiary institutions, which is explained by their hidden nature. In addition, there are conflicts in the penitentiary institutions, which are caused by personal characteristics and leadership style of the correctional facilities personnel. The style of management of penitentiary institutions is connected with personal characteristics, temperament, lack of experience and professional personality deformation.

Indicative program for training conflict-related competence of the penitentiary institutions personnel in four sessions, the purpose of which is to create the atmosphere of openness; trust and support of group cohesion of group participants; mastering the methods of conflict analysis and searching for regularities of adaptive behavior in difficult communication situations; building professional skills of active listening, understanding of another person in complex communication situations, learning effective methods of self-regulation of behavior and decrease emotional states in the conflict.

Key words: conflict, conflict competence, the personnel of the State Criminal and Executive Service of Ukraine, prevention of conflicts, training of conflict-related competence.

References

1. Bocheliuk, V. J. (2010), Legal psychology: manual, Centre of educational literature, Kyiv.
2. Deivis, K. and Bernhard, E. (2012), Work with legal offense in society, Great Britain.
3. Dutkevych, T. V. (2005), Conflictology with the basics of management psychology: manual, Centre of educational literature, Kyiv.